Online Bill Pay Service

 To access City Hall Systems click the link below:

City Hall Systems E-Bill Service

At Bill Pay Website, when prompted to select municipality, please select Chelmsford Water District and NOT Chelmsford, MA!

 City Hall Systems customer service can be reach by phone at (508) 381-5455, by email, or by multilingual online chat. 

Please be aware that there is a fee for this service.  Payments may be made via ACH (electronic checking) or by credit card.

What are the costs?

ACH (Electronic Transfer):  The convenience fee is $0.50 per bill cart. Pay your water bill from your checking or savings account. You can pay as many bills as you would like at one time through the bill cart for $0.50.

Credit / Debit Cards: We accept MasterCard®, Discover®, and American Express®. If you are using a Debit Card, it will be treated as a credit card payment and will have the same charges associated with credit card payments. The convenience fee for using a credit/debit card is 2.95% ($1.00 minimum).

Why create an online account?

While online bill payment does not require an account, there are many benefits associated with creating an online account. Accounts allow you to sign up for electronic bill notices, see online payment history, historical copies of bills, set a bill up for autopay, or schedule a future payment on a bill. To create an online account select Sign Up under My Account.

Why should I pay bills online?

  • Convenient and secure
  • Accessible 24-hours a day
  • Schedule a future payment
  • Set your bill up for auto pay
  • View your online payment history
  • View copies of your historical bills
  • Store payment methods for future use
  • Choose to receive email notifications of bills

Who do I contact with questions?

For questions regarding online bill payment, contact City Hall Systems by phone at (508) 381-5455, by email, or by online multilingual chat by using the live online support at City Hall Systems.

For questions related to your water bill, please contact the Chelmsford Water District’s Office at (978) 256-2381.